Refund policy

You buy from Secondsnow Supply, and we handle every return and refund. Our items ship directly from the suppliers that stock them, so returns go back to the supplier's address, not to us.

Returns
You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at yuri.andrews@virtusventures.org with your order number and the item you want to return. Please don't send anything back until we reply. Items sent back without a return request can't be accepted.

If your return is approved, we'll send you the return address and instructions. Before you send anything, we'll also tell you whether you need to pay for return shipping.

Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away with your order number and a photo so we can evaluate the issue and make it right.

Non-returnable items
We can't accept returns on sale items or gift cards. If you have a question about a specific item, contact us before you order.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is approved, place a separate order for the new item.

Refunds
We'll let you know once your return has been received and inspected, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take some extra time to post it.

If more than 15 business days have passed since we approved your return, contact us at yuri.andrews@virtusventures.org.